Shipping and Returns
What is the timeframe for delivery?
We guarantee 3 months from time of order but delivery could be faster. Our shoes are custom made meaning we need time to create these for you. For each order we match your fabric to last style and then get to building your shoe.
How do you ship the shoes?
We use trusted shipping providers such as DHL and SPF. When you order your shoes you will receive a tracking code with information on your shipping carrier.
How much does shipping cost?
Shipping is completely free worldwide.
Will I be required to pay international duties and taxes?
Orders may be subject to import taxes, customs duties and fees levied by your destination country when your order arrives. Additional charges for customs clearance must be fulfilled by the recipient. As customs policies vary between countries contacting your local customs office is the best way to gain information. Custom clearance can sometimes cause delays further than what we have estimated.
What is your return policy?
Because Maher Millions shoes are completely custom we are not able to offer returns. If there is something wrong with your order however please do get in touch with our customer support team and we are happy to fix this for you.
What if my order is faulty?
Goods are classified as faulty if they are damaged when received. You can request a return by contacting our customer support team.