Free Shipping Worldwide On All Orders

FAQs

Product Related


What material are the shoes made out of?

Our shoes are leather lined. We create custom soles for durability.


Are they comfortable?

Our shoes are designed by a regular everyday guy so comfort has always been kept at the forefront. It may seem surprising that these shoes are so stylish yet comfortable.


Why are they so cheap?

Over the years we’ve built connections worldwide meaning we are able to deliver shoes efficiently and cost effectively without compromising on style.


How do you come up with the designs?

Our shoes are designed in New Zealand. Founder Glen, travels the world getting inspiration and he actually shops for shirts and then matches his designs to these unique prints.


Where are the shoes made?

Our shoes are designed in New Zealand and made in China.


How are the shoes made?

Our shoes are handcrafted by cutting out the shapes of the lasts and pairing them with your choice of fabric. We then customise your shoes with embroidery and your number if you have chosen to do so.


How do I know which size to order?

We have created a size guide specific to each shoe, this let’s you measure your feet to determine your size.


I’ve bought shoes from Maher Millions before, will my size be the same?

Each shoe is designed with a different shape so we recommend measuring each time you selecting a new pair of Maher Millions.


One foot is larger than the other what size should i get?

We can produce different sizes for each foot. Just pick any size when placing your order, and contact our customer service department immediately afterwards, so we can adjust it to your need.


Is there a character limit on the custom text feature?

You are able to add up to 16 characters for custom text.


Returns

What is your return policy?

Because Maher Millions shoes are completely custom we are not able to offer returns. If there is something wrong with your order however please do get in touch with our customer support team and we are happy to fix this for you.


Can I cancel my order?

We start our creation process and ordering your fabric within a day after your order is processed. If you need to make a change to your order contact us as soon as possible. We can do this at the early stage of an order.


What if my order is faulty?

Goods are classified as faulty if they are damaged when received. You can  request a return by contacting our customer support team.


Shipping


What is the timeframe for delivery?

We guarantee 3 months from time of order but delivery could be faster. Our shoes are custom made meaning we need time to create these for you. For each order we match your fabric to last style and then get to building your shoe.


How do you ship the shoes?

We use trusted shipping providers such as DHL and SPF. When you order your shoes you will receive a tracking code with information on your shipping carrier.


How much does shipping cost?

Shipping is completely free worldwide.


What countries do you deliver to?

We can deliver to any country however you will need to investigate your country's law if you think there will be problems with the goods coming in.


How do I track my order?

When your order has shipped we will send you a tracking code. You can also track you order within our process by logging into your customer account.


Will I be required to pay international duties and taxes?

Orders may be subject to import taxes, customs duties and fees levied by your destination country when your order arrives. Additional charges for customs clearance must be fulfilled by the recipient. As customs policies vary between countries contacting your  local customs office is the best way to gain information. Custom clearance can sometimes cause delays further than what we have estimated.


Shoe Care

How do I clean my shoes?

We recommend simply cleaning your shoes with a damp cloth or baby wipes.


How do I polish my shoes?

To polish your shoes don’t use a nugget just a damp cloth.


What do I need to do to care for my shoes?
Other than cleaning your shoes you can use a leather conditioner. We recommend patch testing any product first on a hidden area of the shoe.


Maher Society


How does the society work?

Maher Millions is wanting to change the lives of people across the world. Not only through dressing them in bold and standout shoes but also giving away a whole lot of money. Your Maher Millions purchase enters you into our Society and giveaway draws. Please see our Sales Promotion Rules for more information.


What’s the catch?

There’s no catch. We are wanting to build up a network of shoe lovers around the world and reward our loyal shoppers. The more shoes you purchase the more chance you have to win big.


How are the draws for each giveaway done?

We use a random number generator to select the winning number from one to one million. Your number goes into the draw each time meaning the early you purchase your shoes the more chances you have to win.


Will I pay taxes if I win?

Please refer to our Sales Promotion Rules.


Are there any countries in which I can’t win?
Please refer to our Sales Promotion Rules.